Return Policy

Overview

LUXE is a marketplace: individual sellers set fulfilment and return rules within platform guidelines and applicable law. The return window and specifics for your order are shown on the product page and order details where available.

This policy describes general practices; your order confirmation or seller policy may include additional conditions.

Eligibility

Returns are generally accepted when:

• The item is unused, in original condition, with tags and packaging where applicable.
• You received the wrong item, a damaged item, or a materially different product than described.
• The product category and seller allow returns (some categories are final sale—see below).

Time window

Many sellers offer a return window (for example, 7–14 days from delivery). The exact deadline for your purchase appears in your order or the seller’s terms. Requests after the window may be declined except where required by consumer law.

How to start a return

1. Sign in and open Orders, or contact support with your order number.
2. Select the item and reason for return. Follow any pickup or ship-back instructions provided.
3. Pack the item securely with invoice or return label if supplied.
4. After the seller or warehouse confirms receipt and condition, your refund or exchange is processed per their timeline.

Refunds & exchanges

Approved refunds are usually sent to the original payment method. Processing can take several business days after approval, depending on banks or payment partners. Exchanges depend on stock and seller policy; you may receive a replacement or a refund if unavailable.

Original shipping charges may be non-refundable unless the return is due to seller error or a defective item, as stated in your order terms.

Non-returnable categories

For hygiene, safety, or customization reasons, some items may not be returnable (for example, certain beauty products, intimate apparel, perishables, or final-sale clearance). Such restrictions are indicated at checkout or on the product page where required.