Frequently Asked Questions
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Quick answers about orders, payments and account basics. Still stuck? Contact our team.
How do I place an order on LUXE?
Browse products, add items to your cart, and proceed to checkout. You can create an account or continue as a guest where supported. Review your address and payment details before confirming.
What payment methods are accepted?
We support major cards, UPI, and net banking where enabled by our payment partner. Available options are shown at checkout before you pay.
How long does delivery take?
Delivery times depend on the seller, your location, and the shipping option you choose. Estimated timelines appear on the product or checkout page when applicable.
Can I return or exchange an item?
Return and exchange policies may vary by seller and product category. Check the product page and your order details for eligibility. Contact support if you need help with a specific order.
How do I track my order?
Sign in and open the Orders section from your profile. You will see status updates and tracking information when the seller or carrier provides them.
How do I become a seller on LUXE?
Vendors can apply through our seller onboarding flow. If you are interested, use the "Become A Vendor" link in the footer or contact us for partnership details.